In case you contact the support team by any available communication channel and inform them you would like to cancel your order before a writer starts working on it, you can receive a full refund. Please, note that, in case the writer has begun working on your order, a full refund will not be possible. However, you will still be able to get partial compensation. The amount that may be returned to you depends on how much the writer has completed by the time of your refund request. Please note that if your order has been completed, it cannot be canceled.
If you place two duplicate orders and pay for both by mistake, make sure to contact the support as soon as possible to let us know. Please, note that the decision to cancel an order that has been paid for should be made by you. If we do not receive a clarification from you promptly, we will assume that you need two papers written by two different writers and both orders will be processed as separate ones.
Although hundreds of writers are available on a regular basis, we may still not be able to find an available writer who is qualified to complete your assignment. This may sometimes happen with technical orders and large papers needed at short notice. Please, note that such orders are of top priority to us and we will normally do everything to get a suitable writer to work on your assignment. However, if the company is not able to find a writer for you, you are entitled to a full refund.
We have a well-developed time control system for our writers, which helps us provide our clients with their orders on time. However, if, for any reason, your paper is made available for you to review after your deadline has passed and you do not need the paper anymore, you are entitled to a full refund.
This policy does not apply to orders that were not paid in full, orders you did not provide instructions for, and orders waiting for your response. This is why it is crucial that you provide us with your contact information so that we can notify you about any urgent issues as soon as possible.
If your order is late but you have more time and would like to use the paper, we can extend the order deadline, recalculate the price based on the new deadline, and refund the difference.
Also, please note that, in case the money for your has been refunded, you have no right to use the Product in any way as it will belong to the company.
Once you receive the refund confirmation, the company will process it within seven business days from the confirmation date. Please note, that the company can not be held responsible for your Bank Transfer fees, transfer anomalies, and/or possible delays occurring due to any Bank service issues.