Refund & Guarantee Policy

At Assignment Pro Help, we operate under a strict "Performance-Based" model. Unlike generic services, we offer specialized consulting for high-stakes academic work. This policy outlines your rights under the UK Consumer Rights Act 2015 and our specific Money-Back Guarantees.

1. The "Fail Grade" Guarantee

To claim this refund, you must provide:

• A copy of the official feedback sheet/rubric from the university showing the grade.
• Proof that the work submitted matched the file we delivered (without unauthorized alterations).

2. Standard Refund Eligibility

Apart from the Fail Grade Guarantee, refunds are issued in the following scenarios:

A. Non-Delivery (100% Refund)

If we fail to deliver the work by the agreed deadline and you have not approved an extension, you are entitled to a full refund.

B. Plagiarism >15% (100% Refund)

If the work contains plagiarism exceeding 15% (excluding bibliography and quoted references) as verified by a Turnitin report, we will issue a full refund or provide an immediate rewrite.

C. Duplicate Payment

If you accidentally paid twice for the same order, the duplicate amount will be refunded immediately.

3. Non-Refundable Situations

• Change of Mind: If you cancel the order after the expert has already started working (pro-rata refund may apply).
• Missing Instructions: If the work is unsatisfactory because you failed to provide essential files (e.g., Case Study Data, Lecture Notes).
• Urgent Orders: Orders with deadlines under 24 hours are non-refundable once work has commenced due to the immediate allocation of resources.

4. Revisions vs. Refunds

Before a refund is processed, Assignment Pro Help reserves the right to offer Unlimited Revisions to correct any issues. A refund is only processed if the revisions fail to meet the initial brief.

5. Cancellation Policy

• Within 1 Hour: 100% Refund.
• After Expert Allocation: 70% Refund (30% retained for administrative costs).
• After 50% Completion: Non-refundable.

6. Refund Processing Timeline

Approved refunds are processed within 5-7 business days. The funds will be returned to the original payment method (Bank Transfer, Stripe, or PayPal).